The compensation packages apply only to the cancelled cruises originated by MSC Cruises in relation with the COVID-19 situation worldwide.
If you booked your pre-paid items directly through the website or through our contact centre, the entire amount paid with credit card will be refunded on the original form of payment. The amount refunded will not be included in the Future Cruise voucher. Please note that exceptions may apply by country. If your booking was [...]
The onboard credit is a benefit which MSC Cruises grants as an additional benefit to its guests for the cancelled cruises. It can be used only once you start your new cruise but cannot be used for the purchase of pre-paid items before the new cruise. If not entirely spent, this onboard credit will be refunded [...]
FFor all cruises cancelled by MSC we will offer you: • A Future Cruise Credit voucher equal to the value of the amount collected by MSC Cruises for the cancelled cruise, to be used for any future sailing, as per Terms and Conditions detailed in your voucher. In addition, you will receive an onboard credit [...]
The MSC Cruises family of guests and crew is at the centre of everything we do, and your health and safety are of utmost importance to us. Along with leading international experts in the field of Medicine, Public Health and related scientific disciplines we developed our new guidelines to protect the health and safety of [...]
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